joywin's Privacy Policy

joywin ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect about you when you use our website, applications, and related services ("Services"), how that information is used, and what steps we take to protect your information.

By using our Services, you are considered to have accepted the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

When registering an account on joywin and using our Services, we may collect the following types of information:

1.1 Information Provided Directly by You

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• Residential address and district
• Username and password
• Payment-related information — such as bKash, Nagad, Rocket, Upay account numbers (full numbers are never stored)

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Service usage duration and activity logs
• Information collected through cookies and similar tracking technologies
• Transaction history and betting activity records

1.3 Information for Verification

To meet regulatory requirements and verify identity, we may collect scanned copies or photos of government-issued identity documents. This information is stored under strict security protocols.

joywin uses the information we collect for the following lawful purposes:

1. Completing account registration and verifying identity
2. Safely processing deposits and withdrawals
3. Ensuring responsible gaming and identifying risky behaviour
4. Preventing fraud, money laundering, and other illegal activities
5. Providing customer support and technical assistance
6. Improving platform security and performance
7. Fulfilling legal and regulatory obligations
8. Managing bonuses, promotional offers, and VIP benefits
9. Sending important service-related notifications

joywin may share your information in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties to provide services such as payment processing, technical infrastructure, and fraud prevention. These partners are granted access only to the information necessary to provide their specific services and are required to comply with our privacy standards.

3.2 Legal Obligations

We may disclose information when required to do so by a court order, legal process, or a legitimate request from a government authority. In such cases, we always seek legal advice and provide only the minimum information necessary.

3.3 Business Restructuring

In the event of a merger, acquisition, or transfer of any part of the business, user information may be transferred. In such cases, we will notify you in advance and the new entity will follow privacy standards equivalent to this Policy.

The joywin website uses cookies and similar tracking technologies. These technologies help improve the functionality of our platform and the user experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login status and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand user behaviour and improve our Services.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

joywin has implemented industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL Encryption: All data transmissions are secured through 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive information at rest is stored in encrypted form.
• Access Controls: Only authorised personnel are granted limited access to the information they need.
• Regular Audits: System security is regularly assessed and tested.
• Two-Factor Authentication: An additional security layer to prevent unauthorised access to your account.
• Data Backup: Secure backups of data are maintained on a regular basis.

joywin retains your personal information according to the following policy:

• Active account data: for as long as the account remains active.
• Transaction records: a minimum of five years, in line with legal and financial obligations.
• Audit logs: for as long as necessary for security and fraud prevention purposes.
• After account closure: certain information may be retained for a limited period to fulfil legal obligations.

Once the retention period has passed, we securely delete or anonymise your information so that you can no longer be identified.

Some of joywin's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that:

• All international data transfers are completed through encrypted and secure channels.
• The receiving party provides protection equivalent to our privacy standards.
• Necessary contractual safeguards are in place.

As a user of the joywin platform, you have the following rights:

8.1 Right to Access Your Information

You may contact us to find out what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Your Information

If any information in your profile is inaccurate or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to fulfil legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications, and we will honour that request within a reasonable time of receiving it.

8.5 Right to Data Portability

Where technically feasible, you may request your information in a structured, commonly used format.

To exercise these rights or to raise a complaint, contact us via live chat or send an email to [email protected].

joywin's Services are exclusively for adults aged 21 or older. We do not knowingly collect or process information from any person under the age of 21.

We verify age at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using joywin, please contact us.

Transactions on the joywin platform are processed through third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services are governed by their own privacy policies and we are not responsible for their data collection and usage practices.

Before using third-party services, we advise you to review their own privacy policies.

joywin may update this Privacy Policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notice to your registered email address for important changes.
• Display a notification on the platform.

If you continue to use our Services after a policy change, you are considered to have accepted the updated policy. We therefore recommend that you review this Policy regularly.

joywin's responsible gaming programme is closely linked to the protection of your information. We analyse your gaming behaviour data in order to:

• Alert you to the risk of excessive betting
• Effectively implement self-exclusion requests
• Help you set deposit and betting limits

To learn more about responsible gaming, visit our Responsible Gaming page.

This Privacy Policy will be interpreted in accordance with applicable law. Any dispute arising under this Policy will first be attempted to be resolved through discussion.

If you have any questions or concerns about this Policy, please contact us. Our team is available 24/7 in Bangladesh Standard Time (BST, UTC+6).